Скачать или смотреть The Real KPI in Self-Storage: Why Customer Engagement Matters Most | Vince Kirton

Vince Kirton from Bluebird Self Storage shares a powerful perspective on what truly drives success in the self-storage industry. When clients were hugging his team with tears in their eyes at a facility transition, it became clear that customer engagement is the ultimate performance indicator. In this candid interview, Vince challenges the industry trend toward shorter customer interactions, explaining why he's willing to spend 15 to 20 minutes on a call when clients need it. This isn't an in-and-out business, it's about building genuine relationships and showing customers they matter. Discover how prioritizing human connection over efficiency metrics can transform your self-storage operation.

Learn more about enhancing your customer experience: https://hubs.li/Q03VcZDf0

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