In a challenging in-flight situation during the last sector of the day.

When limited options were available for passengers, a crew member did her best to offer the best available food options and alternatives. In one such situation, a passenger became upset due to the unavailability of a non-vegetarian sandwich. Despite the crew member’s efforts to offer alternatives and satisfy the passenger, the response was distressing—the passenger threw the menu card at her, causing her to momentarily go blank, feeling both embarrassed and upset to the point of tears. Recognizing the emotional toll on the crew member, the senior crew member intervened, calmly explaining to the passenger that such behavior was unacceptable and requested an apology. The passenger ultimately apologized, highlighting the critical role of crew members in maintaining a safe and respectful environment on board. This incident underscores the importance of treating crew members with respect, as they work tirelessly to ensure the comfort and safety of all passengers, often in high-pressure situations.#flyhighinstutenagpur