Travel Account Call Center Explained | Tasks, Processes, Mock Calls

Learn what a call center travel account is, the companies involved, the job description, the travel industry structure, and the common issues and inquiries that travel CSRs regularly encounter. This also includes mock calls between four companies: customer, travel agency, airline, and hotel.
#travelaccount #mockcall #callcenter #customerservice #bpo

00:00 Description
00:13 Travel Industry Structure
01:02 Advantages of Travel Agencies
01:59 Examples of Travel Agency Companies
02:30 Common Issues in a Travel Account
03:33 Travel Account Mock Call
03:41 Customer & Travel Agency
05:50 Travel Agency & Airline
07:45 Update 1
09:29 Travel Agency & Hotel
10:58 Update 2
11:51 Summary

TEXT VERSION OF THIS VIDEO: https://kwestyon.com/call-center-trav...