Скачать или смотреть How can organizations create Human Touch at scale? - Illumine School

http://school.illumine.in/workshops/c...
Mr. Biren Anand, Engagement Lead at Illumine, talks about the need for human touch in customer service. If you are a business leader/a practitioner or a professional and your organization is facing issues w.r.t customer service, this video is for you.

As leaders in organizations, you must be usually clear about the functional training that is needed for your staff. However, you will agree, to succeed in the workplace one needs more than just functional skills. Of essence (especially in the services sector) is the ability to ‘connect’ with the customer, to appreciate the customer’s concern and not just provide a bland process response. The challenge is: how do you teach this capability on scale? It turns out there is a way. Illumine School is hosting a workshop Creating Human Touch on scale on 8 June, 2017 in Mumbai.

Register now to explore this idea and discover potential solutions.
http://school.illumine.in/workshops/c...