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How We Handle Bad Google Reviews (And Why You Shouldn’t Panic)

Yep… we got a bad review.
If you're a business owner, you know it’s not a matter of if, but when. In this video, Dave Cook from D’Franco Painting & Wallpaper talks about what really happens when a bad review hits — and how your response speaks louder than the review itself.

🧠 What you’ll learn in this video:

Why some reviews say more about the reviewer than the company

How coffee (yes, coffee) is the perfect metaphor for customer expectations

The truth about removing bad reviews (spoiler: you can’t)

What D’Franco is doing to stand out as the CarMax of painting — with clear pricing, virtual estimates, and no pushy sales games

How transparency and service, not perfection, build trust

💬 Whether you're a homeowner wondering how to choose a painter based on reviews — or a fellow contractor who’s been hit with a few low stars — this video is for you.

📞 Need a painting quote that’s straightforward, honest, and metric-based?
Get your estimate right here → https://dfrancowallpaper.com/contact-us

🎯 Want to see what it actually costs to paint your home?
Check out our “Can I get a paint quote?” tools and real-world pricing guides on our site.

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