Скачать или смотреть ITC 2025 - From Maze to Marvel: Remodeling Referral Systems Into Client-Centric Paragons

Streaming Tuesday, January 14, 2025 at 5:30 PM EST

Topics: Intake/Triage/Hotlines

In jurisdictions with multiple legal services providers, decentralized intake and referral systems are a major barrier to accessing legal help for low- and middle-income Americans. Organizations often focus on their own case acceptance requirements and capacities and may not view their intake practices as part of a larger system. When those in need of legal help attempt to navigate these decentralized systems – they lose valuable time and may expend significant resources on fruitless searches for help. Technological improvements to intake can be a way to reduce the burden on people in need of help, but only if those implementing them are deliberate and keep sight on the user experience. In this panel, we will hear the attorney, innovator, technologist, and funder's perspectives on how to improve intake using careful planning, collaborative approaches, and client-centered design.

Speakers:
Sarah Coffey Bowes, Civil Justice, Inc.
Schree Gilcrest, Legal Aid of North Carolina
Mary Irvine, North Carolina State Bar
Meredith Gregory, Legal Aid of North Carolina