Скачать или смотреть Incident to Innovation: Applying ITIL for Continuous Improvement

ITIL (Information Technology Infrastructure Library) is a globally recognized framework of best practices for IT service management. It helps organizations make their IT processes more efficient, measurable, and customer-focused. Covering areas from service design to operations, continuous improvement, and risk management, ITIL provides a flexible methodology that can be adapted to each organization’s needs rather than a strict step-by-step guide. When implemented effectively, it reduces costs, enhances service quality, and aligns IT services with overall business objectives.

A New Era in Service Management with ITIL® 4


The Conductor of Digital Services: What Does an ITIL Practitioner Do?


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