Zendesk AI Drop

In this video, we're doing a quick rundown of the latest news coming straight from the Zendesk AI Drop.

There's a long list of new and exciting features to go through so strap in and start taking notes!

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Here's what we cover:
00:00 - Intro
00:46 - Summary
02:21 - Welcome Session
02:39 - Zendesk AI Summary
02:52 - Agent Productivity Summary
03:35 - Generative AI for Agents (EAP)
04:20 - Similar Tickets (EAP)
06:35 - Generative AI for Voice
07:18 - Bots and Automation Summary
07:48 - A word from our sponsor
08:53 - Generative Replies for Bots (EAP)
09:37 - Bot Persona (EAP)
10:16 - Intent Suggestions for Bots
12:09 - Zendesk AI for Admins Summary
12:54 - AI for the Knowledge Base
13:36 - Custom Intents
14:03 - Zendesk AI for HR and IT
14:35 - Advanced Data Privacy & Protection Summary
15:16 - AI Drop Conclusion
15:38 - Our Conclusions

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