Скачать или смотреть Nism Series 8 | chapter 10 : Sales Practices and Investors Protection Services Part-1 | NISM Exam

• Importance of understanding client risk profile and Risk Disclosure Document
• Client Identification procedure
• Due Diligence process for customers
• Documents required under KYC process
• Suspicious Transaction Reporting
• Investor Grievance Redressal Mechanis
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The finance sector has an important role to play in an economy. It has the responsibility
of ensuring stable markets and supporting the real economy. The primary function of a
financial institution is to provide sustainable financial services. Giving good advice and
having excellent customer service is a precondition for long-term success of any financial
institution.
Financial Institutions should have a customer-oriented approach, where sales of products
are customer led and always accompanied by correspondingly efficient and appropriate
advice. It can be summarily stated that: “Customers have the right to get good advice;
employees of financial services firms have the duty to give good advice.”
A favourable model should be developed in cooperation between company, its
employees and intermediaries in the finance sector to ensure the best possible
framework for increasing customer satisfaction.
In the recent past, naïve investors have increasingly become targets of financial abuse
and fraud. Investors should be cautious while investing in any of the financial products in
the market. Some of the areas where investor needs to be careful about his investments
are discussed below:
“High Return” or "Risk-Free" Investments
Investors should be careful of opportunities that promise spectacular profits or
"guaranteed" returns. The deal sounds too good to resist. An individual may claim that
unrealistic returns can be realized from "Low-Risk Investment Opportunities", but one has
to keep in mind no investment is risk-free. Returns are related to the risk taken and hence
there cannot be a product in the market that gives high return in risk free manner.
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