Seamless Success: How HubSpot Evolved the Post-Sale Process

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Unlock the potential of HubSpot beyond sales and marketing with insights on crafting a successful customer success program. Gain tactical playbooks, behind-the-scenes knowledge from the HubSpot team behind Service Hub, and discover the capabilities of HubSpot-centric tools like Arrows. Recommended for teams looking to leverage HubSpot for enhanced customer success strategies.

Speakers:
Peter Sterkenburg, Revenue Operations Manager, Tech and Infrastructure, Pleo.io
Daniel Zarick, CEO and Co-founder, Arrows
Caitlyn Cimikoski, Principal Product Marketing Manager, HubSpot
Daphne Costa Lopes, Director, Customer Success, HubSpot

Video Chapters
00:00 Post-sales: Beyond closed deals, focusing on success
05:23 Growing customers is cheaper than acquiring new
11:57 Anchor customer success in delivering measurable value
15:54 Successful onboarding prevents early hidden churn
18:44 Understand value, measure, intervene proactively for customers
21:52 Data-driven health score guides customer prioritization
26:32 AI in post-sales enhances efficiency and strategy

About HubSpot:
HubSpot is a customer platform that provides education, software, and support to help businesses grow better. The platform includes marketing, sales, service, commerce, operations, and website management products that start free and scale to meet our customers’ needs at any stage of growth. Today, thousands of customers around the world use HubSpot’s powerful and easy-to-use tools and apps to attract, engage, and delight customers.

⚠ Disclaimer:
The videos on our YouTube channel are for informational purposes only, and are not intended as an endorsement for any of the products or services that we feature.