In this episode, Natasha Kennedy shares her journey of scaling a business and the biggest obstacle she faced—letting go of control. Discover how ego can hold you back, and why trusting others and creating a supportive environment are essential for growth. Whether you want to stay solo or scale up, Natasha’s insights will help you find clarity and confidence in your next steps!
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Transcript:
Good morning. For the next few days I want to talk about scaling your business and the main things that can hinder that and therefore, if you get those bits right, the main things that can help it. So the things, the main three things that I see are a lack of strategy, a lack of systems, and the element of ego and holding on too tight. So I'm gonna talk today about the ego and holding on too tight. So I set my first business in 2005. It was just me and some chairs and tables. Now mine was a bricks and mortar business. So in order to deliver the courses that I wanted to deliver, it wouldn't ever just be me.
So I had to have a part time employee quite, quite early on. And luckily enough she came with more experience than I had and was a really great help building it. And then it was really just scaling step by step with many stumbles on the way. So what kind of stopped me scaling smoothly and with calm and ease initially was the fact that I was holding on really tight to certain tasks and jobs, thinking that I was the only one that could do them as well as, as that, which is I think a really, really common trait with our own businesses because they're a such. So they're so personal to us. So there's definite sense of ego attached to that, you know, which is often a hard thing to admit. And just like that, holding on like so tightly that it just couldn't breathe, it couldn't scale, someone else couldn't, you know, I didn't trust enough that to allow the space for someone else to, to do whatever role that was. I think my biggest issue was the inquiries because obviously they were, the inquiries were the money.
And so giving that over to someone else was really, really hard. And I see this with a huge amount of solopreneur businesses that just don't get to that next stage. They always remain solopreneur businesses. And if that's what you want, if you want to just be you, there's absolutely 100% nothing wrong with that. For my own case strategy, I've no desire. I've got my wonderful VA Denise Suarez, if I'll tag her because she's incredible and keeps me in order. So apart from some VA support, which is key, I have no desire to at this time grow this side of the business. That's just not, not on the cards at the moment.
But I'm also aware that in the future I might say putting things in place. But for those of you that do want to scale, that you do want to have that option to do, to focus on different parts of the business and take over other, you know, other someone else take over other parts. It's that letting go. It's that knowing that you're good enough, that you can train someone else and that they will do a good enough job. And no one ever is likely to do it better than you because no one puts the sweat, blood and tears into your business like you do because it's not their business. They're an employee. And having that understanding that it's never going to be just quite. It will be five star, but it might not be six star.
And most of your clients, 99.999% of your clients, absolutely delighted with Five Star. So just allowing the space for someone to come in, for you to trust your own methods of training and that you can train them well and you can support them and allow them the space to grow into the role that you create an environment where people can put their hand up when they've messed up and you go, yep, let's learn from it. What can we do differently that will make the difference to scaling? So tomorrow I'm going to talk about the strategic intent behind your businesses for scaling and we'll talk about that tomorrow. Have a good day, everyone. Bye bye.
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