How Call Center Scams Actually Work | How Crime Works | Insider

Jim Browning is a software engineer and an expert on scam call centers. His YouTube channel baits scammers by gaining access to their computers, observing them through CCTV, and hacking into their networks. He then conveys this information to law enforcement.

Call center scams manipulate victims into disclosing personal and financial information over the phone. These centers typically impersonate credible companies like Amazon and Microsoft or government agencies like the IRS.

Browning speaks to Business Insider about the structure of scam call centers’ offices, recruitment and payroll. He also discusses covers money laundering, the role of police and law enforcement, and solutions for data security.

Find his YouTube channel here:
   / @jimbrowning  

Anyone who has fallen victim to an online scam can report it to the Federal Trade Commission https://reportfraud.ftc.gov/

00:00 - Intro
00:32 - The Bait
02:40 - Fake Offices
03:59 - The Hierarchy
06:18 - The Money
08:34 - Finding Victims
10:01 - The Disguise
11:23 - Scammer Language
12:11 - Hacking CCTV
14:35 - The Arrests
16:19 - The Recruitment
18:10 - The Signs
20:04 - The Backstory
21:54 - Credits

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How Call Center Scams Actually Work | How Crime Works | Insider