IT: What Skills You Need In Helpdesk/IT Support

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intro codes:
0:00 intro
0:30 look at the job description
1:32 Active directory
1:52 share drives access
2:11 office 365
2:26 office 365 admin
3:06 ticketing system
3:28 sccm
4:00 Imaging pcs
4:45 troubleshooting software issues
5:40 terminations and new hires
6:14 cisco call manager
6:28 mfa duo, rsa, okta
6:45 mobile device management
7:06 Answering phone calls from end users
7:22 helpdesk is not for everyone
7:34 don't stay stuck in helpdesk




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