Scam with a new twist cost them $58,000. What to avoid

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An Aurora family lost $58,000 when a scammer pretending to be a Chase Bank representative told them to do a "wire transfer reversal" to protect their accounts.

Contact Denver7 hears different versions of the same story: Your bank is calling, and they tell you someone has transferred a large sum out of your account through Zelle.

There is always a new twist — a new family losing everything they have worked for. And there is a new push to add protections.

Ryan Graham practices what he preaches, but for this Aurora music pastor, sometimes that can be difficult.

"We feel pretty embarrassed that we were scammed in this way," said Ryan.

His wife, Kassie Graham, got a call from what looked like the number for Chase Bank's customer service.

"They said, 'Is this Kassie Graham? We got an alert on your account that somebody is trying to make a Zelle payment for $2,000,'" said Kassie, who immediately asked her husband. "No, we didn't make a payment."


The Grahams didn't know it yet, but scammers are notoriously good at spoofing — or faking — real numbers.

"In addition to Chase, they do that with Social Security Administration, Amazon, and all the big names out there. And they impersonate them," said Roseann Freitas with the Better Business Bureau. "And so people have to understand that just because your phone tells you it's Chase, it might not be."

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