Ep #6 Nuances of Experience Design for Healthcare | Rishi | The Yellow Couch Series | Design Podcast

In this compelling episode, we delve into the intricacies of healthcare user experience design with Rishi Mathur, a distinguished User Experience Designer and Strategist boasting 19 years of global consulting expertise. Currently serving as Vice President of Experience Design at Citius Tech, a leading digital healthcare company in the US, Rishi brings a wealth of knowledge and practical insights to the table.

We discussed the primary purpose of healthcare design, the differences in healthcare UX between the US and India, and the unique design processes required in this sector. The conversation also covers the nuances of healthcare user experiences, the future trends in UX for healthcare, missed opportunities in the field, and the potential role of mobile apps.

Join us for an enlightening conversation packed with actionable insights and forward-thinking perspectives. Whether you are a UX professional, healthcare practitioner, or simply interested in the future of healthcare design, this episode is a must-watch. Don't miss out on Rishi Mathur's expert analysis and visionary outlook on the ever-evolving landscape of healthcare UX!

00:00 Preview
00:43 Primary purpose of healthcare design
04:36 Healthcare, US vs India
10:46 Difference in the design process
13:43 Irnoy of Innovation in Healthcare
17:10 Not designing for delight
21:43 Consequences of 3 Clicks UX in Healthcare
23:48 Nuances of experience in healthcare
26:09 Future of UX in healthcare
28:28 Missed opportunities
29:56 Prescribing Apps?
32:06 Unpopular opinion

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