Future of BPO Call Center Business In Pakistan - Ali Janjua (Co-Founder WORK) | NSP

Connect with me:
  / naeem.sikandar  
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Welcome to another episode of the Naeem Sikandar Podcast. In this episode, our guest is a very well-known person in the call center industry in Islamabad, Mr. Ali Janjua, the CEO of WORK BPO based in Bahria Town Islamabad. Tune in to gain valuable insights into the call center industry, learn about the challenges and rewards of running a BPO business, discover the importance of effective communication and commitment, and explore the growth prospects of call centers in Pakistan. Don't miss this informative episode filled with practical advice and inspiring stories.

What We've Discussed:
00:00 Highlights
00:49 Intro
03:00 How Ali Janjua started his journey
06:11 Importance of communication skills in BPO
08:50 Commitment is more important than talent
11:57 Why Ali Janjua started his own company?
13:37 2011 Challenges for Touchstone Communications
18:23 Long-Term Plan of WORK BPO
20:28 Do we care about our employees?
22:22 Hierarchy of BPO Business
24:04 Rewards & Recognitions for employees
26:45 Salary structure of WORK and other BPOs
30:53 Step-by-step process of closure in BPO
34:30 Importance of data & conversion rate
35:20 Why does BPO make their employees exhausted
38:40 How we motivate our employees
42:20 Do more than what you're getting paid for
44:10 Promotion system in WORK BPO
49:30 Growth Structure of our company
50:51 Difference between the BPO Industry of Pakistan vs India
53:23 Biggest Growing Niches of call centers in Pakistan
55:07 Reason behind the success of our business
59:30 Contact Info of Ali Janjua
1:00:28 Last message to motivate you to your success
1:03:31 A humble thanks to Ali Janjua

Connect with the Guest:
  / askalij  
  / alijanjuaofficial  
   / @askalij  
https://w4work.com/

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