NICE Webinar: Are Your Humans Equipped to Welcome AI? The AI Readiness Toolkit

https://www.nice.com/

Industry experts, James Calder and Belinda Haden will reveal the secrets to successful AI adoption, covering tactical priorities and offering insights into identifying and mitigating common concerns and risks. More importantly, they will introduce a comprehensive methodology to prime your business for AI integration. Don't miss out on acquiring this Best Practice Handbook - your roadmap to AI readiness!

In this webinar, we will cover:
Comprehensive Benefits of AI: Discover how AI can revolutionise your business, enhance employee satisfaction, and significantly improve customer experiences.
Strategic Goals for AI in Contact Centres: Learn about the top tactical goals that are reshaping the contact centre landscape today.
Mitigating Risks: Receive a set of guidelines designed to address key risks and concerns, safeguarding your AI initiatives.
Understanding AI Readiness: What does it mean to be truly "AI Ready"? Unpack this concept and understand its impact on your operations and its human community.
Best Practices and Takeaways: Walk away with a practical checklist to assess and elevate your organisation's readiness for AI adoption.

Original broadcast date: 6 August 2024