Sprinklr Webinar: Social Customer Care in the Age of Generative AI

https://www.sprinklr.com/

In this webinar, we delve into:

Understanding evolving customer challenges in managing social interaction, from handling high contact volumes to addressing negative feedback on social channels.

Exploring the potential of Generative AI in improving response rates, enhancing customer satisfaction, and maintaining a consistent brand voice across platforms.

Learning from real-world examples of businesses leveraging AI-powered solutions to streamline social customer care processes and protect brand reputation.

Gaining practical insights and best practices for implementing Generative AI in your organisation's social customer care strategy.

Original broadcast date: 9 May 2024