This Chinese Restaurant Chain Built Its $9B Empire off Customer Service | WSJ The Economics Of

China's hot-pot giant Haidilao offers more than just food. It has free manicures and massages for customers. Waiters dance on request. The over-the-top performances and customer service set it apart from its competitors. With fresh funds from a public listing, the restaurant company plans to expand across the U.S.

WSJ examines the Chinese company and explores whether these gimmicks could be enough to sustain America's appetite.

Chapters:
0:00 Haidilao’s offering
0:56 Chinese hot pot
2:38 Expanding into the U.S.
4:13 Why Haidilao is not franchising

The Economics Of
How do the world's most successful companies generate revenue? In this explainer series, we'll dive into the surprising stories behind how businesses work--exploring everything from Costco's "treasure-hunt" model to the economics behind Amazon's AWS.

#Haidilao #China #WSJ