Listening Skills Training Video for the Workplace

Listening is an essential skill for anyone in the workplace, no matter what your role is, and good listening skills can help you in many ways: from building better relationships with your customers, colleagues, and managers; to simply making more informed decisions. If you want to become a strong communicator and team player, and feel better equipped to handle any workplace situation, developing effective listening skills is essential.

00:00 – Intro
00:11 – What is Active Listening?
00:33 – Why is Active Listening important in the workplace?
01:03 – What do studies say about Active Listening in the workplace?
01:12 – How Active Listening helps communication.
01:23 – Active Listening and dealing with difficult or anxious customers.
02:00 – Eliminate further clarification.
03:08 – Clarify now, not later.
03:32 – How Active Listening can help boost creativity.
03:45 – Outro

Watch this training video and others in the Listening Skills series at www.canity.com/training-library

Canity is an online customer service training platform with 400+ short, practical, easy to understand customer service training videos.

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