Omnichannel Skill-Based Routing |

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In this video, we look at Skill-Based Routing in Omnichannel for Customer Service.

Channel Intro: 0:00
Skill-Based Routing: 0:09
Omnichannel Admin App Global Setting 0:52
Rating Model: 1:30
Characteristics: 3:10
Bookable Resource: 5:00
Chat widget: 8:00
Exact Match Routing: 9:00
Skill Attachment Rule: 9:45
Demo: 12:00

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