Supporting agents and customers with visual workflows (business-focused)

This is a recorded webinar. Want to join a future session live? See upcoming events here: https://amazonconnectevents.splashtha...

Join the Amazon Connect specialist team for a virtual business-focused workshop designed to teach you how to implement new capabilities and maximize your investment in Amazon Connect. We’ll walk through new capabilities that make it simpler for agents and customers to navigate a customer service interaction.

In this one-hour workshop you’ll learn:
• How Amazon Connect cases allows agents to capture interaction information and supervisors to track issue resolution efficiency across a contact center.
• How Amazon Connect guides can help an agent understand who the customer is and guide them, step-by-step, to enter information into cases.
• How Amazon Connect guides in chat (now GA) can help customers directly solve issues directly in chat without intervention from an agent.

This is a business-focused session and is ideal for those looking to re-imagine your customer service operations and elevate the customer experience.