Driving generative AI self-service with Amazon Connect (technical-focused)

This is a recorded webinar. Want to join a future session live? See upcoming events here: https://amazonconnectevents.splashtha...

Join the Amazon Connect Solutions Architect team for a live, hands-on workshop designed to teach you how to implement new capabilities and maximize your investment in Amazon Connect. This technical session dives deep on leveraging Amazon Connect’s new self-service AI and generative AI capabilities to make it easier for customers to resolve their issues while delighting them with an outstanding experience.

In this two-hour workshop, you’ll learn:
• How to configure chat bot solutions using Amazon Connect and Lex.
• Best practices for enhancing the IVR self-service experience using Amazon Connect and Lex.
• Ways of using new developer LLM capabilities to speed up the development of voice and chat bots.

This is a technical-focused session and is ideal for those looking to enable new generative AI self-service capabilities to improve the customer experience and containment rates.