Customer Journey Mapping 101

Описание к видео Customer Journey Mapping 101

The 5 components of a journey map and the benefits of using this qualitative method as part of a UX design process to discover, document, and share the bigger picture of what users want.

Full article: https://www.nngroup.com/articles/jour...
Enroll in live training: https://www.nngroup.com/courses/journ...

#UX #journeymapping

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