Exceptional Customer Experiences Start With a Unified Workforce

Описание к видео Exceptional Customer Experiences Start With a Unified Workforce

Consumers think of the organizations they buy from as a unified entity, not a group of siloed functions. They expect seamless end-to-end service journeys, no matter how many departments are involved. Join us in the CX Green Room as Ian Henderson, Senior Director, Outbound PM - CX Ecosystem, at ServiceNow, and Jack Nichols, VP of Product Management at Genesys, discuss how unifying your front- and back-office workforce ensures a cohesive customer experience, increases efficiencies, and reduces operational and service costs. They'll also discuss how technology convergence can help organizations tightly integrate their front- and back-office teams.

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