M365UK May 2024 Be the best of M365 solutions, connectors to be more productive

Microsoft 365 UK (M365UK) user group online event held on 16 May 2024 by Chirag Patel.

Session 1: Architecting an end-to-end data driven solution in M365 - Vanessa Toves
Business problems that need data driven solutions don't all require massive investments in infrastructure (native or cloud). We will discover the power of solution architecture and Microsoft 365 apps to solve everyday business problems.

Session 2 (1:03:42): Unleash Your Business Data: Supercharge Copilot for Microsoft 365 with Custom Graph Connectors - Ejaz Hussain MVP
Struggling to find the information you need within Microsoft 365? This session dives into Microsoft Graph Connectors, a powerful tool that unlocks the potential of your line-of-business data for Copilot for Microsoft 365. Learn how to:
Surface your data: Ingest your unstructured data directly into Microsoft Graph, empowering Copilot to understand and reason over all your enterprise content.
Craft user-friendly experiences: Enable users to find, summarize, and learn from your data using natural language prompts in Copilot.
Build custom connectors: We'll walk you through the process of creating custom Graph connectors using the Microsoft Graph Connectors API.
Optimize for Copilot: Discover best practices for configuring your connectors to ensure Copilot surfaces your content effectively.
By the end of this session, you'll be equipped to leverage Graph Connectors and empower Copilot for a truly intelligent information discovery experience.

Session 3 (1:59:03): Streamline customer requests and improve consultant productivity - Karl-Johan Spiik
This session shows how to automate customer requests from shared email and integrate them into Azure DevOps backlog with Power Automate and notify developer via Teams group chat offering possibility to assign the task for me with a click of a button.
As consultants, we face multiple channels of customer contact, such as email, phone, chat, etc. This creates challenges, such as:
• Keeping track of data and requests from different sources.
• Losing or forgetting some requests in the information flood.
• Lack of visibility and control over the status and progress of the requests.
• Low efficiency and quality of the service due to fragmentation and confusion.
Session take aways
Learn how to automate the creation of tasks in Azure DevOps from customer emails using Power Automate
Simplify the communication and collaboration among consultants by using a shared mailbox and a group Teams chat
Increase the visibility and control of customer requests by using adaptive cards and tracking the progress in Azure DevOps
Improve the customer satisfaction and retention by serving them in their preferred channel and providing transparent work.

#Microsoft365Copilot #CustomConnector #MicrosoftGraph #PowerAutomate