Salesforce CTI Integration | Amazon connect

Описание к видео Salesforce CTI Integration | Amazon connect

Demystifying Salesforce CTI ( Computer Telephony Integration )


0:00 Introduction
1:00 Age of customer
3:58 Computer Telephony Integration ( CTI )
4:54 Contact Center Platform
6:14 Modes of CTI Integration
11:00 CTI is more then phone
12:48 Type of CTI
18:53 Salesforce CTI AppExchange app
19:34 What we can do with CTI in Salesforce
24:12 Demo with Amazon connect CTI Adapter
29:47 How to setup Salesforce CTI Amazon connect
34:15 Outbound feature of Salesforce CTI
39:45 Reference


#SalesforceCTI #Amazon #AmazonConnect

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