Unveiling innovations in AI-powered ITSM | Atlassian Presents: High Velocity | Atlassian

See the latest AI innovations in Jira Service Management, designed to help you deliver great employee and customer support in today’s digital and remote-first world. We’ll show you how Jira Service Management’s virtual agent can automate and proactively resolve service requests, so your team can focus on providing value to the business. Get a glimpse into new virtual agent advancements including the ability to generate quick replies, summarize conversations, and surface relevant context, like knowledge base articles.

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00:00 Introduction
00:51 Demystifying the magic of AI
06:26 Demo: Activating Atlassian Intelligence
08:16 Demo: Virtual Agent & AI answers
21:20 Demo: AI issue summaries & generative AI in the editor
24:28 Demo: AI suggested request types
26:42 Empowering OVO Energy with an AI-powered developer assistant