Call Center English: What do you say when you don't understand?

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Have you ever been in a situation where you don't understand the person you're talking to on the phone? Do they speak too fast? Their accent or vocabulary usage is unclear? What about those calls you make where there's too much noise on their end or phone connection interference? You never really know when this happens, but for sure, it happens. This lesson prepares you with English phrases that could be used in such cases while maintaining politeness in a way the callers do not get frustrated with you. I give you my perspective as an American, having lived among native speakers all my life, and experiencing first hand working in a call center prior to diving into the teaching world.

Welcome everyone! I'm here as an English teacher sharing my lessons to help students around the world who want to improve their English. Whether you are new to this channel, or you have been following me the past year or so, I want to thank YOU for giving me the opportunity to share this with you.

A little bit about me, I was born and raised in the U.S to immigrant parents from Mexico. As the first born, my first language was Spanish and didn't start learning English until I was in school. It wasn't until I was around 10 years old when I became more confident as I gradually spoke more and expanded my English writing skills as well.

Presently, I l live and teach English as a Second language at a middle school in San Jose, CA. I have worked with both children and adults from several countries such as Brazil, Colombia, Japan, and other parts of Asia. I LOVE learning different things from my students such as their favorite foods, music, and their first language. I believe we all have something we can learn from each other and I take that belief in every classroom I step in.

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Thank you so much for all your support! Here are some links to some of my related videos as well. Feel free to check them out! Gracias!

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