Call Center Training: How to AVOID dead air on Calls (tips and English phrases)

#callcenter #speakingenglish #customersupport
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What is dead air??? That awkward silence in between calls that might make you panic wondering what you should say while the caller themselves build up in frustration and slight panic if you are not engaging. They are wondering if you are still there, and whether they will get the help they need to resolve what they called about in the first place. I give you my perspective as an American, having lived among native speakers all my life, and experiencing first hand working in a call center prior to diving into the teaching world.

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