Shave 60-seconds off your AHT with this technique!

Описание к видео Shave 60-seconds off your AHT with this technique!

One of the easiest ways to reduce your Average Handle Time (AHT) in calls is to answer your customer's questions before they have a chance to ask! When you wait for the customer to ask their final questions at the end of the call, you add SEVERAL seconds of talk time. Proactively stop that using the Comprehensive Recap approach.

For more ideas like this, visit http://www.MyraGolden.com and check out my Customer Service eLearning: https://www.myragolden.com/masterclass

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