See how MetroFinance is leveraging the Talkdesk AI solution to improve operations

Discover how MetroFinance, a leading commercial finance lender in Australia, is leveraging cutting-edge AI technology to transform customer interactions. See how they use Talkdesk Omnichannel Engagement™ to integrate messaging across email, SMS, and calls, making communication seamless and efficient. Learn how Talkdesk Copilot transcribes and summarizes calls, helping agents deliver more effective support.

Metro Finance is now taking things further by building a large language model that uses Talkdesk transcriptions to continually improve customer interactions. This AI-driven solution ensures that every customer journey becomes more intuitive, productive, and effortless. Hear firsthand why Metro Finance has had a phenomenal experience with Talkdesk and how their shared vision for growth and innovation has been key to their success.

Talkdesk is leading the charge to rid the world of bad customer experience. We use AI to supercharge the contact center and hyper-personalize the customer journey. We provide autonomous virtual agents that resolve customer inquiries independently, intelligent copilots to help agents deliver the highest level of service, and deep analytic capabilities to optimize the customer experience. All these capabilities are built on a cloud-native, customer experience platform with a common data model and shared services. The system is no-code, so you can train and update AI models without relying on data scientists. And if you’re worried about transparency and losing control, we built generative AI observability dashboards to help you root out biases or misinformation. Best of all, if you are in an industry with unique needs and regulations, our industry clouds can help you accelerate ROI with prebuilt workflows and pre-trained AI models. It’s easy to understand why companies that love their customers use Talkdesk.