A Sony DVP-NS999ES DVD SACD player tray wont open after customer cleaned the pickup

A customer brought in a Sony DVP-NS999ES that the customer cleaned and after that the tray would not open. Turns out the little silver piece that pops out needs to be aligned in the loading tray. A simple realignment was all that was needed.
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00:00 Intro
00:39 A look inside
02:02 Trying to open the drawer
03:16 Crude way of realigning it
04:16 Will it play a disc?
05:07 Final thoughts
06:04 The service manual views