Onboarding Strategies That Drive Fast Time To Value

For some products you purchase, the value becomes apparent immediately. However, for most SaaS products/services, access to the product/service alone will not bring about value. It usually takes time and requires the customer to collaborate with other internal teams or undergo an onboarding process.

In this CS Leadership Roundtable, host Andrew Marks and three Customer Success professionals--Amber Monroe, Lindsey Eatough, and Shane Correa--share their advice on how to drive fast time to value with various onboarding strategies

During the live event, the panelists discussed:
The key elements that contribute to a highly successful onboarding experience, as well as the most common customer pain points and how to address them
How to tailor the onboarding process to meet the unique needs and expectations of different customer segments
The role customer feedback plays in refining onboarding strategies
How to use technology or automation in the onboarding process without losing the human touch
Key metrics to measure the success of your onboarding process, as well as influential trends and how to prepare for them

By the end of the learning session, you’ll have learned numerous tips for driving fast time to value

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