Introduction to Customer Service Management in ServiceNow

Описание к видео Introduction to Customer Service Management in ServiceNow

In this live event in collaboration with ServiceNow, we demonstrated how to automatically assign work items to your agents, based on their availability, capacity, and skills. Next to this, we also touched on the following subjects: work item queues, routing conditions, assignment.

This webinar thus explains how to benefit from the automatic routing and assignment of tasks through Advanced Work Assignment.

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