CSDM & Service Builder discussion

Caitlin Morse and Mark Bodman discuss CSDM and Service Builder, the new ITSM feature to create and manage services following CSDM guidance. Service Builder was released at the end of 2021, this new product can greatly accelerate your service management maturity and CSDM adoption naturally.

Index:
2:55 - Technical and Business Service consumers, and types
4:30 - Migrating from generic service to Business & Technical
11:33 - Services connection to the CMDB / CI's
19:29 - The subscriber context
25:35 - Service Portfolios and metrics
31:25 - Foundation data: importance for subscribers
33:45 - Service Builder demo
41:11 - Creating Service offerings & lifecycle
45:00 - Managing the Subscribers
50:10 - Service Financials
51:51 - Duplicating offerings and managing the service lifecycle

Bulk Service Conversion tool: https://docs.servicenow.com/bundle/to...

Service Builder download: https://store.servicenow.com/sn_appst...

Be sure to check out and bookmark additional CSDM videos on our Data Foundations playlist here:    • Data Foundations - CSDM, CMDB and Ser...