Efficient onboarding processes for force control room team members | College of Policing

Knowing when new recruits will be available to start in role will help you effectively plan in the resources needed to deliver their training. However, this time can vary depending on factors such as vetting processes, reference checks, and input from medical panels. Norfolk Constabulary tell us about the improvements they've made to their processes to make recruitment and onboarding more efficient.

See more information on recruiting, looking after and leading force control room teams: https://www.college.police.uk/support...

Force control rooms are handling more contact from the public than ever before and the complexity of that contact is increasing. Add to this online contact, as well as social media conversations, and the challenges are clear.

The public expect a range of ways to contact the police and rightly demand outstanding levels of customer service. When services fall short it has a direct impact on public trust and confidence. Our support for forces brings together a range of resources and practice examples from across the country, that they can use to make improvements in key areas.