My experience of using a Tesla Service Centre (2024, in the UK)

My Tesla Model Y developed a creaking noise from the hatch when driving on rough roads. The car is 3 months old, so I thought I'd book it in as it's under warranty. I was expecting this to be a job for the mobile service (the Telsa Ranger), but instead the app told me to book it in at the nearest Tesla Service Centre, which in my case was Reading, Berkshire.
This video is a run through of my experience of that appointment at Reading on 19th March 2024.

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Timestamps/chapters:
00:00 Tesla Service Centres
00:33 My fault
01:29 App booking
02:32 Estimate
02:57 Cancelled appointment
03:29 Arriving at the service centre
04:07 Contactless
04:25 Waiting in the showroom
06:04 Car on test drive
07:07 Short staffed
07:38 Car finished
08:34 Conclusion
09:35 Outro

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