AWS re:Invent 2023 - Personalize omnichannel customer experience with Amazon Connect (BIZ218)

Cloud and generative AI technologies are reshaping how companies imagine and build personalized, omnichannel customer experiences. Join this session to learn how leading contact centers are using artificial intelligence (AI) to craft personalized and automated interactions and gain consistency across touch points. Hear how generative AI is setting the stage for the future of cross-channel customer engagement.

Learn more about AWS re:Invent at https://go.aws/46iuzGv.

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