Revisiting "Jobs to Be Done" Clay Christensen | HBR IdeaCast

In this repeat episode, we honor the legacy of HBS professor Clayton Christensen, who passed away on January 23, 2020. The legendary management thinker was best known for his influential theory of “disruptive innovation,” which inspired a generation of executives and entrepreneurs. This HBR IdeaCast interview was originally published in 2016.

This episode originally aired on HBR IdeaCast on January 27, 2020.

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Series Description:
A weekly podcast featuring the leading thinkers in business and management.

About Harvard Business Review:
Harvard Business Review is the leading destination for smart management thinking. Through its flagship magazine, books, and digital content and tools published on HBR.org, Harvard Business Review aims to provide professionals around the world with rigorous insights and best practices to help lead themselves and their organizations more effectively and to make a positive impact. Learn more at www.hbr.org.

Chapters:
00:00 – Intro
1:42 – Hiring a Milkshake
9:27 – Customers Hire Products for Jobs to Be Done
17:08 – Integrating Around a Job (Time Warner-AT&T Merger)
19:11 – Identifying Threats & Opportunities via Jobs to Be Done
25:55- Outro

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