EGN Podcast: Stephan Lerch from "Box - Die Abholstation" (Smart City | DB)

Welcome to the E-commerce Germany News Podcast powered by the E-commerce Berlin Expo: https://buff.ly/3srq0Lr

Join us on the EGN Podcast as host Efe von Thenen sits down with Stephan Lerch, Business and Strategy of "Box - Die Abholstation", a service of Deutsche Bahn. Discover how the innovative click-and-collect service, "Box - Die Abholstation", is transforming e-commerce logistics across Germany.

  / vonthenen  
  / stephan-lerch-db  

In this episode, Stephan shares insights into Smart City | DB’s mission to enhance train station facilities and services, focusing on the development and implementation of "Box - Die Abholstation". Learn about the benefits of the click-and-collect service for e-commerce retailers and consumers, including increased efficiency, convenience, and sustainability. Stephan discusses the partnership with DHL and future plans for expanding the network of pickup stations.

Stephan also delves into broader trends in e-commerce, emphasizing the importance of flexible, sustainable, and consumer-friendly delivery solutions. Hear real-life success stories from retailers like Hornbach and understand how "Box - Die Abholstation" is set to meet the challenges of the evolving e-commerce landscape.

🟠 Interested in being a guest on our podcast? Reach out to us at [email protected]

00:00 - Introduction
02:19 - About Deutsche Bahn and Smart City
03:36 - About the Stephan and His Role in Smart City | DB
04:07 - Stephan’s Career Journey
04:50 - Starting Job in Smart City | DB
06:40 - Development and Growth of Click-and-Collect in Germany
09:53 - Box-Up’s Open Provider Approach
12:40 - Identifying and Solving E-commerce Challenges
17:26 - Expansion Plans and Future Vision
19:57 - Real-Life Success Stories
23:11 - Demographics and User Behavior
24:17 - Adoption Rates of Click-and-Collect in Germany
27:02 - Retailer Benefits and Integration Options
34:23 - Diverse Use Cases for Box-Up
36:06 - Future Innovations and Potential
38:19 - Restrictions and Limitations
41:00 - Top Performing Product Categories
42:46 - Final Thoughts and Future Outlook
43:25 - Encouragement for Retailers
44:37 - Conclusion and Thank You

Follow for more:
■ Spotify: https://open.spotify.com/show/2k1pcrH...
■ Apple Podcasts: https://podcasts.apple.com/pl/podcast...
■ Linkedin:   / e-commerce-berlin-expo  
■ Instagram:   / ecommerce_berlin_expo  
■ Facebook:   / ecommerceberlin  
■ Twitter: ⁠  / ecommerceberlin