A Day as a Customer Service Agent | Southwest Airlines

The People of Southwest Airlines come together to deliver on our Purpose—to connect People to what’s important in their lives through friendly, reliable, and low-cost air travel. Our Customer Service Agents extend Hospitality to Southwest’s Customers at the ticket counter, baggage service office, and gate area. Customer Service Agents are often the first Southwest Employee our Customers interact with during their travel experience and set a hospitable tone for our Customers’ trip. Go behind the scenes for a day in the life with Atlanta Customer Service Agent Brian J.    

Wanna create a career by you, for you, with opportunities to grow and develop new skills? Learn more and apply to join our Ground Operations Teams: https://swa.is/CustomerServiceAgent

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At Southwest Airlines, our Purpose is to connect People to what’s important in their lives through friendly, reliable, and low-cost air travel. Our Company Values are reminders that how we work is as important as what we do. It’s the attitude of our People; the power of a smile; someone going the extra mile for a Fellow Employee or Customer that sets us apart. We hope to share our Southwest Heart and our legendary Hospitality with you soon!

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