AWS She Builds Tech Skills NA - Architecting a modern contact center at Optima Tax Relief

Описание к видео AWS She Builds Tech Skills NA - Architecting a modern contact center at Optima Tax Relief

Join Tamara Gagliardi and Kandyce Bohannon for our next episode with Optima Tax Relief! Shuba shares how implementing Amazon Connect helped multiple teams across the organization including the payments, tax professionals, tax preparers, compliance and case managers. Learn how they were able to leverage Amazon Connect features to increase agent productivity, reduce cost and increase sales.
Ayesha will walk through the architecture that helps Optima Tax Relief increase their revenue by supporting the sales teams.

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