AWS She Builds Tech Skills - How Optima Tax Relief improved their customer experience

Optima Tax Relief - Improve customer experience with Amazon Connect

Join us for our next episode to learn how Optima Tax Relief helps individuals and small business owners resolve and manage IRS and state tax debt. Shubha will share her career in technology and how she supports Optima Tax Relief’s core products. Learn how Amazon Connect helped improved customer experience and reduce operational cost. You will hear first hand implementation lessons and what it takes to successfully migrate a contact center.

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Our Guests:
Shubha Prasad - Associate Director Project Management Office, Optima Tax Relief
Ayesha Borker - Sr. Amazon Connect Specialist SA, AWS

Your hosts:
Brittany Wolfrom- EBA Lead, AWS
Tamara Gagliardi- Sr. Solutions Architect, AWS