Скачать или смотреть 🎓 GuestPoint Lesson 12: Improve Guest Experience with Automated Communication

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How to Set Up Automated Emails & Text Messages in GuestPoint at your Motel with Motel Coach Training. As a motel manager you will wear many hats, work long days and always have tasks to do. When you can automate and schedule tasks like emails and text messages to be sent to guests it can give you a great advantage over other local motels and help you get some time back in your day.

In this Motel Coach tutorial, we dive into one of GuestPoint’s most powerful communication tools — Automated Emails and Text Messages. Learn how to stay connected with your guests before and after their stay, improve satisfaction, and reduce front-desk workload through smart automation.

🎯 What You’ll Learn

How to enable and customize pre-stay emails and SMS reminders
What to include in guest communications to prevent common issues
How to use merge tags for personalized messages (like “Dear Ben”)
Setting up attachments, timing rules, and BCC/CC fields
How to calculate the real cost of SMS messages and select the right gateway
How to send post-stay review emails to drive more guest feedback

By using this feature effectively, you can improve guest experience, streamline communication, and create stronger relationships — all while saving valuable time for your team.

👋 About Me

Hi, I’m Ben — founder of Motel Coach. I’ve worked across all levels of the accommodation industry, from Hilton Hotels, IHG, and Accor, to independently owned motels and regional groups. Having worked from the ground up — literally from toilets to general management — I created MotelCoach.com to help operators and new motel managers learn, simplify, systemize, and grow their operations.

I’m also the author of The Essential Guide to Motel Management — one of the most comprehensive and actionable resources for Australian motel operators.

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Disclosure
Information shared here is for educational purposes only. Individuals and business owners should evaluate their own business circumstances and identify any potential risks before adopting strategies. Results may vary.
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