Automagically Convert SolarWinds NPM Alerts to Tickets With SolarWinds ITSM

*An Introduction to SolarWinds Service Desk
Broadcast Live: Jun 28, 2022

How do you currently manage and process alerts generated by your SolarWinds Network Performance Monitoring (NPM) solution? We’ve found that converting an alert to a ticket and communicating networking issues or outages is often a manual process for many of our customers. But, it doesn’t have to be.

SolarWinds Service Desk fully integrates with the Orion Platform to automate the creation of tickets directly from within NPM. This integration streamlines the communication process and accelerates mean time to resolution while providing stakeholders with complete visibility.

Interested to learn more?
Join Loop1 Key Account Director, Jordan Tata, Sales Engineer, Phillip Everett, and SolarWinds Director of Product Marketing ITSM, Seyi Verma, to see firsthand how SolarWinds Service Desk integrates with the Orion Platform to:

* automagically generate incidents from Network Performance Monitor (NPM)
* streamline the communication process to stakeholders
* accelerate the resolution process of critical events

Plus we'll dive a little deeper into the key features and functionality of Service Desk—a modern, ITIL compliant, IT service management (ITSM) solution with incident, problem, change, configuration, and release management modules to support your organization’s unique requirements.