SolarWinds® Service Desk—Your ticket to providing a better employee experience

Discover the NEW AI conversational Virtual Agent and Chat Ops collaboration tools
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Broadcast: April 4, 2023

Nearly every corporate worker has experienced change over the past two years with one impact of this change being the shift to remote working and a significant movement toward chat and collaboration platforms. In 2022, Microsoft Teams and Slack had 270 million and 18 million active users respectively and the widespread usage of these collaboration technologies has driven the requirement to reach end users where they choose to complete their work for convenience and increased productivity.

In this webinar with Loop1's Director of Customer Success, Jordan Tata, and Sean Sebring, Senior Solutions Engineer, ITSM at SolarWinds, learn how the SolarWinds® Service Desk integration with Slack and Microsoft Teams enables users to request and receive services from within the collaboration app. These ChatOps integrations can help the IT department improve issue resolution times, meet service-level agreements (SLAs), and extract higher value from existing investments at no additional cost.

You'll also get a sneak preview of the soon-to-be-released AI conversational virtual agent, designed to help requesters quickly resolve issues without involving a real agent. The virtual agent can assist with simple or routine matters, freeing up real agents to focus on more important/complex tasks and accelerating response times.

Try for free: https://bit.ly/SolarWindsServiceDesk
Fully functional for 30 days