From Hardware to Hospitality: Marc Hammock's Journey and One POS's Unique Approach

Welcome to episode 4 of the "Fries With That Tech" podcast! Hosted by Nate Sheen, this engaging episode features a deep dive with Marc Hammock from One POS. Join us as we explore the synergy between managed service providers (MSPs) and One POS, the challenges restaurant owners face, and the intricacies of successful point-of-sale system implementations.

Guest Bio: Marc Hammock currently serves at One POS, where he plays a pivotal role in supporting MSPs and restaurants with software implementations. With a background in hardware manufacturing and a deep understanding of point-of-sale systems, Marc brings valuable insight into building and maintaining efficient and effective restaurant operations that keep customers satisfied and businesses running smoothly.

Topics Covered:

Marc Hammock’s role at One POS and his journey in the industry.

Importance of front-end loading resources for software implementation.

Successful partnerships between MSPs and One POS.

Common challenges new restaurant owners face and how to avoid them.

Step-by-step implementation process for One POS systems.

Key considerations when changing point-of-sale vendors.

Future trends in the dining and hospitality industry.

Timestamps:
0:00 - Introduction
0:16 - Meet Marc Hammock
2:03 - Marc's Career Journey and Current Role
5:09 - Differences in Point of Sale Systems
9:10 - Common Challenges for New Restaurant Owners
11:21 - Implementation Process Overview
15:08 - Taking the Implementation Process at the Restaurant's Pace
16:00 - Go Live Expectations and Post-implementation Support
19:34 - Successful Implementation Stories
20:14 - Key Considerations When Choosing a Vendor
22:33 - Future Trends in Dining and Hospitality
25:26 - Rapid Fire Questions: Personal Favorites
26:29 - How to Contact Marc Hammock

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