Guest loyalty: 5 ways of using it in 2024 to grow direct bookings

Описание к видео Guest loyalty: 5 ways of using it in 2024 to grow direct bookings

In this webinar, together with our partners from TrustYou and Oracle Hospitality, we discussed 5 ways hoteliers can use guest loyalty to grow their direct bookings.

00:00 Presentations
04:19 What insights from guest data are key to understand guest loyalty?
07:36 What information can we used from guest reviews?
12:45 How to find a balance between reengaging new guests and attracting new ones?
15:57 What are some practical ways to reengage?
21:01 How to showcase reviews?
32:51 What are some practical ways you can communicate with your loyal guests?
35:08 How can hotels use this data analytics to meet the needs of their loyal guests?

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