EBE24 - Unleashing International E-commerce Success Through Strategic Shopping & Fulfillment

Check out this recording from the E-commerce Berlin Expo 2024 conference for valuable insights and discussions.

Speaker: Fiona Aron, Partner Manager DACH, Sendcloud
Valentin Bula, Head of Western Europe, Hive

Full title: Global Growth Blueprint: Unleashing International E-commerce Success Through Strategic Shipping & Fulfilment

Presentation description: In the every changing world of e-commerce, success lies in the ability to extend one`s reach globally while delivering impeccable customer experiences. That`s why we, Sendcloud & Hive, want to take you through a session that unveils the secrets to international expansion while focussing customer satisfaction optimization. In this session, we`ll navigate the intertwined landscapes of shipping data and multi-carrier strategies to create a comprehensive blueprint for e-commerce growth. By harnessing this data, e-commerce merchants can gain valuable insights into their operations, including optimizing shipping costs, reducing delivery times, and ensuring reliable tracking. We`ll also explore predictive analytics and how it can help understand customer preferences, enabling data-driven decision-making. We will share different insights on crafting a strategic multi-carrier approach and how this can benefit you in optimising your customer experience. Choosing the right carriers is a critical element of expanding globally after all! We will guide you on selecting carriers that match your expansion goals, guaranteeing optimal service levels and cost-effectiveness. In addition to carrier selection, we`ll delve into the importance of seamless logistics integration within your multi-carrier strategy. By establishing a solid shipping & fulfilment system, you can ensure that your customers receive their orders seamlessly, regardless of their location. But shipping data isn`t just about numbers—it`s about personalisation and enhancing the customer experience. We`ll show you how data-driven insights can tailor shipping options and enable proactive communication, turning ordinary customer journeys into extraordinary ones. Throughout our session, we`ll present real-world case studies and success stories from e-commerce businesses that have embraced strategic shipping and multi-carrier approaches!

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